Case Study

Global Tourism Summit – Creating Innovative Success

46%

INCREASE IN
REGISTRATION

105,000

REGISTRATION SITE
PAGE VIEWS

85%

MOBILE APP
ADOPTION RATE

Successfully Rebranding the Global Tourism Summit

Paragon Events is a full-service strategic meetings management, association management, and marketing firm headquartered in Delray Beach, Florida. The Events team has used Cvent since 2012 to push the technological boundaries of their clients’ events. Taking over the newly rebranded Global Tourism Summit from a previous organization, they needed a strategic rollout plan to increase attendance by at least 33% for their client’s event in Hawaii.

“When we took over, they were using multi-products on a different platform,” notes Manager of Meetings and Events Katherine Stokoe. “We realized putting it on one platform was not only going to make the summit more successful, but our team more successful.”

Creating a Modern Flex Registration Experience

To meet the demands of thousands of yearly registrations, the team added a Technology and Applications Coordinator. Braylon Bush now relishes his role building Cvent registration sites, particularly using Flex. “Having Flex makes it easier for me to help manage the team and the different programs we have going,” he explains. “I think Flex is going to be a premier option for us to move forward with responsive, design-oriented registration sites.”

The new website helped Paragon Events drive registration for the Global Tourism Summit. “Our Cvent site had over 105,000 views. This was very well done from a site that only had about 15,000 views the
year before,” notes Katherine. Automated emails and social pushes helped target abandoned registrants to increase revenue by $3,000 and registration by 46%.

Powering Paragon Events

Using OnArrival, the staff was able to process check-ins quickly and attendees could self-serve using the kiosk mode. “For me, I feel so at ease having OnArrival,” notes Event Specialist Jalissa Sutton. “95% of attendees’ reactions were, ‘That’s it? Am I done?’ It’s so easy that people are in awe.”

Using a truly integrated platform “creates a lot of ease and a lot less pressure on our side,” notes Katherine. “We’re able to work more cohesively together. Website updates went directly to CrowdCompass, which created more productivity within Paragon Events. OnArrival made it easier to give updated numbers ASAP to our stakeholders.”

Ensuring Sponsorship Opportunities with CrowdCompass

The team used the CrowdCompass mobile app to communicate efficiently with attendees. The Click Game and Social Wall feed encouraged engagement throughout the summit. “The year before, the app had about a 25% engagement rate. This year it went up to about 85%,” notes Katherine. “We also took different advertising options this year, and funneled that into sponsorship revenue.”

These new sponsorship opportunities created flexibility and increased the client’s revenue stream. “Something that I thought was very meaningful to a handful of our sponsors who came in late was that we
were able to leverage push notifications and banners to sell, onsite, different sponsorships. We did this while still keeping the executive sponsors, exhibitors, and everyone else within their parameters of engagement and visibility,” explains Braylon.

Using Data to Power Summit Success

Using additional Cvent tools like Lead Capture and Appointments integrated data directly with the Cvent Event Management platform. “It was seamless to have our attendees go from registering, to downloading the CrowdCompass app, to having their information captured by the lead retrieval system,” explains Katherine. The team increased productivity, saw hyper-engagement on the mobile app, and empowered their attendees as a result.

“Within our clients’ world, they need to be able to back up costs, which means we need to be able to back up costs,” she adds. “We always provide a comprehensive report that sums up all of the pros and opportunities. For this we turned to Cvent, which made it very seamless for us to pull all this data.”