Case Study

Customer Service Awards – Corporate Road Show Challenge

The Scenario:

Hospitals in 13 cities around the country were recipients of Company and National Customer Service Awards. Each week (for 13 weeks) a different hospital from the following cities received recognition: New York, Philadelphia, Seattle, Orlando, Baltimore, Detroit, Chicago, Boston, Cincinnati, Cleveland, Phoenix, Denver, and Dallas.

The Process:

Pre-Event:

  • Organizing pre-event equipment, labor and logistics
  • Booking of entertainment
  • Booking of guest speaker: Dan Jansen
  • Menu planning
  • Registration and on-line pre-event services
  • Creation and mailing of invitations
  • Pre-Event press and community awareness
  • Follow-up phone calls to invitees
  • Assistance in design of presentations
  • Ordering of awards and coordination of delivery of awards

Event:

  • On-Site Registration and check-in
  • AV/Internet and Full Technical Support Logistics
  • Set-up and tear down and transportation to next city
  • Entertainment Coordination and Rider Coordination
  • Guest Speaker logistics: Dan Jansen and Erik Weihenmayer coordination

Post-Event:

  • Tear down, packaging and transportation to next city
  • Post evaluations, thank-you’s, final accounting, and costing reconciliation
  • Safe shipment of materials to the next city

The Result:

An enormously successful recognition event, at which, the company was able to recognize team members consistently in every market. Booking guest speaker Dan Jansen, this event further enhanced the brand and provided event consistency for attending executives. Our Team successfully delivered a first class event that conveyed the client’s message and appreciation to the winners while continuing to market and support the Brand.